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Do you ship worldwide?

Yes. We ship internationally using DHL, our shipping provider. If the country where you want to ship is not available, please contact us through

How will my order been packaged?

Orders are shipped in a custom made cardboard box. Each piece also comes carefully packed in a foam to protect them from scratching or damage each other. Please do not use sharped tools to open it and remove your pieces from its protections.

How do i make a loss/damage claim?

For general shipping questions, or if your package is stolen or lost, please contact DHL (, our shipping provider. If your package is unable to be found by the shipping provider, reach us at In case the artwork is damaged, the shipping insurance included will cover damages. In that case, get in touch with us and we will assist you. Buyers are responsible for the information that implies when they place the order. The additional shipping costs, caused by the declaration of an incorrect or incomplete address, are the sole responsibility of the final customer. We can not be held liable for any customs or customs duties or taxes that may affect any shipment made outside Spain.

What payment methods can I use?

We accept credit cards payments and payments by Paypal account. The prices, including tax for Spain and European Union resident Clients, are expressed in Euros (€) and are valid, except for typographical error or omission. The offers are duly marked and identified as such.

How is the authenticity proven?

Each order comes with a Certificate of Authenticity (COA) signed by Felipe Pantone. Also, every piece will be marked with an irremovable CO2 laser engraved label on the back. What's the availability of the pieces? Pieces are limited in time, not in number. Some pieces have a termination date, and they will be replaced by new ones. Once a piece is gone, it won’t be available back on the website. However, the configurations obtained on the BuildYourOwn™ tool are truly infinite.

I want to know more about the Special Editions.

Our special editions are series of particular pieces. They are limited in time, but not in quantity, meaning we will produce an unlimited number of the elements during a certain and short period of time specified at the launch of every edition.

What is your privacy policy?

You can visit this website without notifying who you are and without giving any information about yourself. Although situations may occur where we will need more information about you in order to communicate with you, such as to book an order or to register your name, we will inform you by all means when we collect your personal data on the internet. This website keeps track of the amount of visitors, the websites where they come from and which provider the visitor uses to access the internet. The data will be exclusively used in such a manner where it cannot be reduced to individuals or persons. Collected personal data will not be sold, nor will be it be made available to third parties, exceptions can occur only when this data is legally required. You can request to remove your data out of our files at any moment.

What is your return policy?

If you are not satisfied when you receive your order, you have a right to withdraw from this agreement and return the products for a period of 7 days from the date of delivery (the date of the postmark). All products must be returned in their original condition and in their original packaging. Unless it's an error attributable to us, the customer must face the costs arising from the return shipping. Once we have received your item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days depending on your card issuer's policies. Also, if you have any questions on how to return your item to us, contact us in

What about the installation and security of the elements?

The assembly should be carried out by a qualified person, as the piece may fall and cause damage to people or objects if it’s not correctly installed. Fittings are not included to correctly fix the screws to the surface. Be sure to use the fittings corresponding to the type of material where you are going to apply it. If you are uncertain, contact your local specialized retailer. NOTE! The pieces are designed to be fixed to the wall. Misuse by the user can cause the fall and cause damage to people, objects or the piece itself. This package contains magnets. Children could swallow it. If several magnets are swallowed, they could get stuck in the intestine and cause perilous complications. Make sure that children don't play with magnets. Too heavy loads as well as material defect could cause a magnet or magnetic hook to loosen from the surface that is was attached to. Falling objects could lead to serious injuries. The indicated adhesive force applies only to ideal conditions. For a better conservation, do not place it outside and do not expose it to direct sunlight.
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