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FAQ 'OPTICHROMIE GENETIC'

ADNTRO
FAQ
Legal warning
Privacy policy

 

What are your shipping conditions?

ConfigurableTM ship internationally using DHL, our shipping provider. If the country where you want to ship is not available, please contact us through info@configurableart.com. 

Listed prices for the limited editions are exclusive of shipping. Shipping rates are determined based in the artwork size, weight, and the destination addresses. We will confirm all shipping costs before finalizing your sale. There is no minimum order amount. 

All confirmed orders will be immediately charged and shipped as soon as possible vía expedited service at no extra charge, unless otherwise stated.

DNA KIT shipments will be made in 3-5 business days, shipments may vary depending on the country. Shipping and processing may vary due to high volume.
Laboratory shipments are taking 3-5 business days.

We expect the results to be ready in 15 days after receiving your sample in ADNTRO lab in Denmark.

From that, we'll need 10-20 bussiness days to process the algorithm and produce the print before it's shipped.

You have 12 months from the date of purchase to use this kit. Once the deadline has expired, you will be able to obtain the results but we will not be able to process the algorithm to generate the artwork.

You will be notified, and will receive tracking information by email when your order has been shipped. Please note that P.O. Box addresses are not accepted.

 

How do i make a loss/damage claim?

For general shipping questions, or if your package is stolen or lost, please contact DHL (www.dhl.com), our shipping provider. If your package is unable to be found by the shipping provider, reach us at info@configurableart.com. In case the artwork is damaged, the shipping insurance will cover the damage. In that case, get in touch with us and we will assist you. Buyers are responsible for the information that implies when they place the order. The additional shipping costs, caused by the declaration of an incorrect or incomplete address, are the sole responsibility of the final customer. We can not be held liable for any customs or customs duties or taxes that may affect any shipment made outside Spain.

 

Can I cancel my order?

We produce our special editions exclusively for our customers, so all sales are final. 

What payment methods can I use?

We accept credit cards payments, payments by Paypal account and cryptocurrencies payments. The prices are expressed in Euros (€) and are valid, except for typographical error or omission. The offers are duly marked and identified as such.

 

Where to buy Configurable Limited Editions?

Limited editions are exclusively sold at our online store configurableart.com and others direct channels.

 

How many artworks can I purchase in every Limited Edition?

Editions are limited to one unit per customer.

Where are CNFG limited editions manufactured?

CNFG artworks, unless otherwise stated, are exclusively produced and manufactured at FP Studio. It is based in Valencia, Spain.

 

How will my order been packaged?

Orders are shipped in a special custom made packaging for each edition. Each piece will come carefully protected. Please do not use sharp tools to open the packages and remove the pieces from its protections.

What is a Limited Edition?

A limited series of a particular object. These editions are limited in quantity, meaning there are only produced a certain number of each object. 

How is the authenticity proven?

Each piece comes with a Certificate of Authenticity (COA) numbered and signed by the artist. 

 

What's the availability of the pieces? 

Pieces are limited in number. Once an edition is sold, it won’t be available back on the website. 

I want to know more about the Special Editions

Our special editions are series of particular art pieces . Sometimes, we invite other renewed  artists as guests to produce a special limited edition. It all started with Modular art system. We used to produce an unlimited number of the elements during a short period of time specified at the launch of every edition. Now, however, our editions are limited in number. You can see the number and its availability on our page.

 

What is your privacy policy?

You can visit this website without notifying who you are and without giving any information about yourself. Although situations may occur where we will need more information about you in order to communicate with you, such as to book an order or to register your name, we will inform you by all means when we collect your personal data on the internet. This website keeps track of the amount of visitors, the websites where they come from and which provider the visitor uses to access the internet. The data will be exclusively used in such a manner where it cannot be reduced to individuals or persons. Collected personal data will not be sold, nor will be it be made available to third parties, exceptions can occur only when this data is legally required. You can request to remove your data out of our files at any moment by sending a mail at info@configurableart.com.

What about the installation and security of the elements?

The assembly of our products should be carried out by a qualified person, as the piece may fall and cause damage to people or objects if it’s not correctly installed. If you are uncertain, contact your local specialized retailer. Misuse by the user of our products  can cause damage to people, objects or the piece itself. Our limited editions may contain small objects. Children could swallow them. If several of these objects such as small balls are swallowed, they could get stuck in the intestine and cause perilous complications. Also, our cloth scarves can cause suffocation. Please, make sure that children don't play with our products. Falling objects could lead to serious injuries. For a better conservation of our products, do not place them outside and do not expose them to direct sunlight.

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